Frequently Asked Questions
ComForCare Home Care (Portage, IN)

Frequently Asked Questions: CFC Portage, IN

ComForCare Home Care (Portage, IN) Frequently Asked Questions

If you’re considering providing your loved one with home care, you likely have many questions. At ComForCare Home Care (Portage, IN), we understand how difficult it can be to choose the best home care agency with exceptional caregivers and the right services. Whether you believe your parent, sibling, friend, or relative could benefit from home care, we can help. Our home care agency strives to give families peace of mind by providing the best care possible as little or as often as needed. To learn more about ComForCare Home Care (Portage, IN) and how we can assist your loved one, see the answers to our most frequently asked questions from clients and caregivers below.

Common Questions About Our Home Care Services

What is non-medical home care?

Non-medical home care includes daily support and assistance to help older adults live comfortably from home. In-home care services are perfect for those who need extra help with daily activities, such as grooming and hygiene, transportation assistance, meal prep, light housekeeping and medication reminders. At ComForCare Home Care (Portage, IN), we do not offer medical assistance, such as private-duty nursing. However, we are available at all times to provide compassionate care for your loved one so they can continue living their best life possible from home rather than an assisted living facility or nursing home.

Do you offer around-the-clock care?

Our caregivers are available 24 hours a day, seven days a week, including weekends and holidays to care for your loved one. Whether they only need services a few hours a week or around-the-clock care, we will create a care plan tailored to their specific needs and goals.

What is DementiaWise®?

DementiaWise® is our proprietary program for older adults with Alzheimer’s disease or other forms of dementia. Each of our caregivers is trained to provide dementia care services to help older adults stay as independent as possible while reducing any challenging behaviors. We also pay close attention to any triggers that your loved one may have and use redirection techniques as needed. At ComForCare Home Care (Portage, IN) we are dedicated to enhancing our client’s lives by engaging them through Meaningful Activities and providing education and support for families.

What is the Veterans’ Benefit Program?

Our home care agency is passionate about providing care for those who have served in the United States military as well as their spouses. Our Veterans’ Benefit Program provides veterans in Northwest Indiana with companionship, personal care services, transportation to appointments and errands, housekeeping and more. If your loved one is a veteran or a veterans’ spouse, we would love to provide them with quality home care services. They may also qualify for benefits through the Veterans’ Benefit Pension program to help cover the cost of home care. Feel free to contact our home care agency at any time to find out if your loved one could qualify for benefits by calling (219) 462-2400.

Do you offer long-term care?

If your loved one qualifies for long-term care and receives Medicaid benefits, our home care agency can select their perfect caregiver and begin providing home care assistance as soon as possible. We are available as little as a few hours a week to 24, hours a day, seven days a week. We also provide family respite services for family caregivers who need to take some time for themselves.

Do you only provide home care for seniors?

No, ComForCare Home Care (Portage, IN) also serves those with disabilities in the Portage and surrounding areas. Our caregivers are trained to provide disability services for adults while serving as their compassionate companion right from home. We are also available to accompany your loved one to social events and activities so they can enjoy time away from home as well.

Can you care for a client living in an assisted living facility?

Our caregivers not only provide the best care possible for those at home, they also assist older adults residing in assisted living facilities. If your loved one lives in a group setting or nursing home, they can still benefit from all of the services that we provide our in-home clients, such as companionship, personal care, dementia care, transitions of care and personal hygiene assistance.

When can services start?

If you’re ready to start home care with us, we’d love to learn more about your loved one and their needs. Request a consultation with our team today and we will be back in touch with you as soon as possible. We are looking forward to developing the best care plan for your loved one.

Caregiving With ComForCare Home Care (Portage, IN)

How do you examine caregivers during the hiring process?

At our home care agency, we only select qualified individuals to care for our clients. We have a 10-step hiring process in place that includes the following criteria:

  • A personal Interview
  • Employment verification and personal reference check
  • Licensing verification
  • Full skills orientation
  • Social security verification
  • Criminal background check and state driving record check
  • National League of Nursing assessment
  • Drug screening and DEARS assessment
  • State and federal sex offender registry check
  • OSHA universal precautions and proof of a negative Tuberculosis (TB) test

What kind of training do caregivers receive?

Education is one of our top priorities for our caregivers. We provide ongoing training programs to keep caregivers aware of best practices. We also require regular evaluations from all employees. When new caregivers join our team, they must complete virtual education and trainings to ensure they become up to speed as soon as possible.

Are you hiring?

If so, how do I apply? Our ComForCare Home Care (Portage, IN) family is always growing and looking for quality caregivers. If you want to make a difference every day that you go to work, you could be a great fit for our home care agency. Visit our careers page today to view available opportunities with us.

How will you select the perfect caregiver for my loved one?

One of our most important responsibilities as a home care agency is to carefully match caregivers with the right clients. We take various aspects into consideration, such as experience level needed, home care skills required, personality compatibility and scheduling preferences. During the initial home care consultation, we will gather all provided information to select the perfect caregiver for your loved one.

Can caregivers assist with transportation needs?

Yes, our caregivers are available to drive older adults or those with disabilities to appointments, errands or social events. Your loved one’s safety is especially important to us, which is why we provide transportation services for all of our clients whenever they need it.

What if the caregiver selected is not a great fit? How can we make a change?

We understand that not all clients and caregivers will be compatible, and we do everything possible to select the most appropriate match. However, if something is not working with the caregiver we provide, please do not hesitate to let us know as soon as possible. By informing us of what is working and what is not, we can better select the ideal caregiver for your loved one moving forward.

Providing the Best Care Possible for Your Loved One

Do you have additional questions? If we missed something, please contact us by calling (219) 462-2400. Our care team is available 24/7 to answer your questions or provide you with more information about our home care services or career opportunities.

Whether your loved one needs assistance only a few hours a week or around-the-clock, our team is happy to help! Call (219) 462-2400 to learn more about the transition care services offered through ComForCare Home Care (Portage, IN).

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Phone: (219) 462-2400
Fax: (219) 462-4600