Frequently Asked Questions:
CFC Delray Beach
Frequently Asked Questions About ComForCare Home Care (Delray Beach, FL)
Providing each of our clients and their families with the best care possible for their loved one is our top priority at ComForCare Home Care Delray Beach. Our home care agency will work to match your loved one with the perfect caregiver to meet their needs and help clients continue to live in the comfort of their homes for as long as possible. Are you looking for home care services for a loved one in Delray Beach, FL, or the surrounding areas? Whether your loved one needs a companion for a few hours or around-the-clock care, we’re here to help. Home care services provided through our company include dementia care, chronic illness and Parkinson’s disease care, along with skilled services.
Below are the most common questions asked by our clients and potential caregivers about our agency and the services provided through ComForCare Home Care Delray Beach.
Questions About Home Care Services
Is your business a Home Health Care Agency or a Nurse Registry?
Great question! Let us explain the differences between a home care agency and a Nurse Registry. ComForCare Home Care Delray Beach is an agency. On the surface, Home Health Care Agencies and Nurse Registries can look very similar. We both place Home Health Aids (HHAs) and Certified Nursing Assistants (CNAs) in the home. To work for either, caregivers must be licensed by the state. However, with a nurse registry, the caregivers are 1099 independent contractors, and while they’re licensed, they are typically not bonded or insured, not covered by workers comp and responsible for their own employment taxes. In this case, the client assumes the role of the employer. Since we are a home care agency, all of our caregivers are licensed, bonded and insured – we pay the professional liability insurance, we pay the workers comp, we pay the overtime and we pay the employment taxes, which means that our agency is the true employer for all caregivers on staff. The other big difference between the two is the ability to train team members. A Nurse Registry’s independent contractors are deemed experts in their field and therefore are not allowed to be trained over and above what the state requires. As an agency, we are able to train each of our caregivers, and we go over and above what the state recommends. Additional trainings that our caregivers receive include Alzheimer’s and dementia training, Parkinson’s training, Holocaust survivor training, Jewish cultural training, and skilled services training.
Do you provide 24/7 home care services? If not, what should I do if a problem occurs outside of regular business hours?
Yes, we provide 24/7 home care services for clients. Our agency does not use an after-hours service. The phones at our office are forwarded to an on-call phone answered by a team member in the event of an after-hours emergency. Additionally, our agency is family-owned and operated, which allows clients to always have access to an owner for any matter that may require immediate attention.
Is there an extra charge for nights/weekends?
No, our home care agency does not charge a premium for nights or weekends. We are available to provide quality care 7 days a week, 365 days a year (including holidays).
Does Medicare help pay for your services?
No. Medicare pays for physical therapy, occupational therapy and speech therapy along with other skilled services, including wound care, and it requires a doctor’s order. Medicare does not cover private-duty home care. Typical payment methods include private pay, VA, long-term care insurance, and in limited cases, Medicaid. For more questions about our home care services or pricing information, please call our agency directly to speak with a team member.
Questions About Our Caregivers
Are all of your employees required to take a criminal background check?
Yes. The state of Florida requires a Level 2 background check which is a fingerprint-based criminal background check processed by the FBI’s Crime Information Center. However, that is not adequate to ensure your full protection so we go over and above what the state requires and use a third-party background check company to conduct an additional arrest records search.
Does your agency pay the caregiver or do I pay?
Clients will never have to directly pay a caregiver for home care services. All of the services provided through ComForCare Home Care Delray Beach are billed upon completion to ensure that each client is correctly billed for the amount of hours worked.
What if I don’t get along with the caregiver?
Our goal is to provide each client with the best in-home care services. If the caregiver selected for your loved one isn’t a good match, there is always the option to change the caregiver. Please contact our office directly for assistance.
How do you select the best caregiver for my loved one?
We take the information from our initial intake call plus what we see from meeting the client, then talk with our scheduling team about the client’s needs and schedule to determine the best caregiver. We do not do what is known in the industry as “caregiver roulette,” which means the next caregiver that answers her phone gets the job. We really try to match the caregiver with the client. However, finding a great caregiver is a lot like dating. You don’t marry the first one you meet. If it’s not a good match, just let us know, tell us what’s working and what isn’t, and we’ll make a change.
Get In Touch With Our Office
Did we miss something? Call our office if you have any questions about the home care services that our company offers or if you want to learn more about our dedicated team at ComForCare Home Care Delray Beach.
Whether your loved one needs assistance only a few hours a week or around-the-clock, our team is happy to help! Call (561) 630-1620 to learn more about the transition care services offered through ComForCare Home Care (Delray Beach, FL).