Meet Our Team at ComForCare Home Care

At ComForCare Home Care, we are proud to have a team of compassionate, skilled professionals dedicated to providing personalized, high-quality care to every client. Our team combines years of experience in caregiving, healthcare administration, and client relations, ensuring that each family we serve receives the attention and care they deserve.

Virginia Irwin, M.A., B.A. – Executive Director

Ms. Irwin's professional journey began with personal experiences in caregiving for both her parents and brother. These profound moments ignited passion for providing unparalleled care, shaping her commitment to enhancing the lives of others. With firsthand understanding, she brings empathy, reliability, and a deep sense of responsibility to ComForCare Home Care, ensuring that every client receives the level of care she would expect for her own family.

Drawing upon a decade of caregiving experience and a diverse professional background, Ms. Irwin’s journey encompasses roles as a Home Care Executive Director, Social Worker, Transitional Residence Operations Manager, Foster Care Supervisor, Licensing and Regulatory Affairs Supervisor and Juvenile Justice Supervisor. This multifaceted experience uniquely positions her to oversee the agency's operations with a holistic understanding, ensuring high quality care, regulatory compliance, and fostering a supportive environment for both clients and caregivers.

As the Executive Director of our esteemed home care agency, my approach is defined by a foundation in caregiving, ensuring a client-centric focus at every level. With a background steeped in a decade of Caregiving, Social Work, Licensing and Administration, I understand the nuanced needs of our clients. My commitment goes beyond administrative duties – it's about creating a compassionate and tailored care experience. Join us, where expertise meets empathy, ensuring unparalleled support and well-being for your loved ones in the comfort of their home.

Mariadonna Basabica, BSN – Director of Operations

With over a decade of experience in healthcare leadership, I am dedicated to providing exceptional care through quality assurance, clinical management, and operational excellence. As the Director of Operations at ComForCare Home Care, I oversee the seamless delivery of services that prioritize both the well-being of our clients and the efficiency of our operations.

My extensive background spans quality control, home health care management, medication oversight, and team leadership, enabling me to maintain a high standard of care while ensuring compliance with state, federal, and accreditation regulations. I am committed to optimizing processes that not only enhance patient outcomes but also create a positive experience for clients and their families. I lead with an emphasis on communication, collaboration, and compassion, working closely with caregivers, clinical teams, and families to ensure a smooth and efficient care journey. 

I understand the importance of providing personalized care that meets the unique needs of each client, and I strive to foster an environment where excellence in care is the standard. I hold a Bachelor’s degree in Nursing and certifications in CPR and First Aid. My continued commitment to education and professional development ensures that I stay at the forefront of industry best practices, consistently improving our services to meet the evolving needs of our clients.

At ComForCare Home Care, our mission is to deliver compassionate, high-quality care while streamlining operations to create a seamless experience for both clients and their families. Let’s work together to provide exceptional care and create a supportive, trusting environment for everyone we serve.

Joy Valles, Scheduler and Service Coordinator

Behind every smooth home care experience is a well-organized, thoughtful scheduler, and that's where Joy Valles excels. As the Scheduler and Service Coordinator at ComForCare Home Care, Joy is dedicated to ensuring that each shift is filled with the right caregiver and that every family receives timely, compassionate support.

With over five years of experience in back-office management, customer service, and scheduling coordination, Joy brings a wealth of knowledge to her role. She is detail-oriented, efficient, and always proactive in addressing scheduling challenges or last-minute changes, ensuring minimal disruption to client care. Joy has a strong background in leading scheduling operations and refining her communication and problem-solving skills, which allows her to handle scheduling complexities with precision. Her approach goes beyond just managing schedules—Joy is dedicated to creating a positive, supportive environment for both caregivers and clients alike. She understands that every client is unique, and she works hard to match them with the right caregiver for their situation.

Joy’s commitment is simple: to make home care as seamless and stress-free as possible. Whether it's arranging caregiver schedules or addressing last-minute changes, she ensures that everything runs smoothly so families can have peace of mind, and caregivers can focus on delivering quality care.

Agnes Serraro, BS Biology, BSN - HR Recruiter

At ComForCare, our people are the heart of everything we do—and Agnes is at the forefront of building the compassionate, skilled teams that make our care exceptional. As our dedicated HR Recruiter, Agnes brings both clinical insight and a people-first mindset to every part of the hiring process. With degrees in Biology and Nursing, she understands not just what makes a great caregiver on paper, but what it takes to deliver care with empathy, reliability, and respect in the real world.

Agnes is passionate about finding caregivers who truly connect with the families they serve. From sourcing standout candidates to guiding them through onboarding, she ensures every new team member upholds ComForCare’s commitment to quality, dignity, and compassion.Whether she’s leading recruitment campaigns, mentoring new hires, or collaborating with leadership to support growing care needs, Agnes plays a vital role in helping our clients live their best lives at home.

Interested in making a meaningful difference? Agnes would love to hear from you. Join a care team where your work is valued—and where your heart for helping others truly matters.

Ramon Santos , BSEd, BS Psychology - Community Liasion and Service Coordinator

At ComForCare Home Care, we understand that exceptional care is built on strong community relationships and seamless coordination—and that's where Ramon Santos excels. As a dedicated Community Liaison and Service Coordinator, she brings a wealth of experience in client care management, community engagement, and team collaboration to ensure that every care connection is thoughtful, responsive, and effective.

Ramon’s ability to build lasting relationships with clients, caregivers, and community partners allows her to bridge gaps in care and connect families with vital resources. Whether she’s addressing client needs, coordinating personalized services, or representing ComForCare within the community, her focus is always on creating solutions that work for everyone.
Her experience goes beyond coordination—Ramon is committed to enhancing the quality of care through proactive service planning and outreach. With a background in leadership, staff training, and care plan management, she is well-equipped to navigate dynamic situations and respond to evolving client needs. Her time management skills, quick problem-solving, and clear communication make her a trusted advocate for both caregivers and the families we serve. At ComForCare, we count on her expertise to ensure compassionate, individualized care while strengthening our community partnerships.

Shaira Acosta, B.S.C.S. - On-Call Support Team 

At ComForCare Home Care, compassionate support doesn't end at 5 PM. That’s where Shaira steps in. As a vital member of our On-Call Support Team, Shaira brings nearly a decade of experience in staffing coordination, customer service, and technical troubleshooting to ensure clients and caregivers receive immediate, reliable assistance during evenings, weekends, and urgent after-hours situations. Her calm professionalism and commitment to clear communication mean families get the answers they need—and the care they deserve—no matter the time of day.

Shaira is also a trusted resource for caregivers, offering real-time support, managing last-minute schedule changes, and coordinating coverage with efficiency and empathy. Her background in remote support and high-volume care environments allows her to handle complex issues with precision, ensuring every case is managed with care and accountability. At ComForCare, we believe peace of mind starts with dependable people—and Shaira helps deliver that, every day and every night.

Rochelle Damayo, BSEd - On-Call Support Team

At ComForCare Home Care, we understand that care doesn’t always happen during regular office hours. That’s why Rochelle is a crucial part of our On-Call Support Team, providing dedicated assistance during evenings, weekends, and after hours. With a strong background in staffing coordination, client intake, and customer service, Rochelle ensures that urgent client needs are met promptly and with the highest level of care. Whether it’s arranging immediate staffing solutions, verifying credentials, or handling after-hours service inquiries, Rochelle’s commitment to client satisfaction and attention to detail gives families peace of mind, knowing they’re supported no matter the time of day.

Rochelle’s proactive approach to client care is grounded in her ability to manage schedules, resolve urgent matters, and ensure the best match between caregivers and clients. Her extensive experience in organizing, planning, and clear communication allows her to navigate dynamic situations with ease. Whether managing last-minute care needs, coordinating with case managers, or liaising with state agencies, Rochelle is dedicated to providing seamless service and maintaining high standards for quality care. At ComForCare, we rely on Rochelle’s expertise to keep everything running smoothly—ensuring our clients receive continuous, compassionate care and our caregivers have the support they need to thrive.

Whether your loved one needs assistance only a few hours a week or around-the-clock, our team is happy to help! Call (734) 414-1981 to learn more about the transition care services offered through ComForCare Home Care (Western Wayne).