Patient Centered Care

Help your loved one live their best life possible with ComForCare care services.

Dignity and Respect

Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care. This may include making special accommodations for religious restrictions regarding meal preparation and other similar considerations when applied to home care or other care situations. Operating this way helps to create a relationship in which all parties are mutually respectful and respected.

Patient Centered Care — It's What We Do Best

Patient and family-centred care is an innovative approach to the planning, delivery and evaluation of health care. This facilitates mutually beneficial partnerships among health care providers, patients and families. Patient- and family-centred care applies to people of all ages, and it may be practiced in any setting.

Information Sharing

Caregivers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. When home care services are used to assist with care, caregivers can provide additional insights that can help clients to best manage conditions and enjoy the highest quality of life.

Participation

Clients and families are encouraged and supported in participating in care and decision making at the level they choose. When ComForCare caregivers assist with client care, caregivers work closely with clients and family members to determine scheduling and care needs. Family members can take as little or as much control over caregiving as desired, with ComForCare caregivers filling in the gaps or taking charge as needed. Meeting client needs and wishes is a priority. Read more about respite care for family caregivers.

Collaboration

Patients and families are also included on an institution-wide basis. Health care leaders collaborate with patients and families in policy and program development, implementation and evaluation. Patients’ and families’ suggestions and insights are also considered when making changes to health care facility design and in professional education, along with the delivery of care. ComForCare uses patient and family suggestions, as well as patients’ needs evaluations, to determine how best to provide care for each individual. This information is also ultimately used to improve care for all patients in the area. Patients may be given more companionship time, have more attention focused on condition management, or other changes may be made to care routines as determined through collaboration with patients and families.

Better Care Starts Here

Read how we are helping older adults live their best lives possible. Here is what clients say about their experience with our agency.

"February 4, 2025 by R.W."

"The aide I have is the best and all the workers are friendly and super sweet, they actually care."

"January 14, 2025 by G.F."

"Jennifer Chais is excellent at her job. I have dealt with with other agencies. I have never come in contact with someone so competent at their job. She responds quickly to any requests. She is on top of informing me of any situations related to my case. She is so personable. I absolutely love when I get to see her. She informed me that will no longer be a part of her job. So sorry I won’t see her as frequently. She did a thorough check to make sure all was good for us and Anita, our aide. The other part of why I love COMFORCARE is the quality of the aide you sent me. Anita is part of our family. She has only been here for 6 weeks, live in, and it is hard to imagine life without her. We hired her because my husband has MS and I will be having knee replacement. Anita is bright, intuitive, happy and efficient at her job. My husbands big concern was privacy. She seems to know when to be present and when we need our privacy. She has been the best aide we ever had. I will assume you don’t know what bad service is since Jennifer and Anita only offer excellence service. My mother lived with us for 2 years when she broke her leg towards the end of her life we tried hiring a competent aide. This is what happened. The last time I dealt with an agency they kept poor records and I needed to request money they owed me. The people they sent me fell asleep on the job. This was for my mom. She had to call me in the middle of the night to come. The purpose of the aide was to give me an opportunity to sleep. We finally decided to hire privately because I couldn’t deal with the agencies any longer. I have already started recommending your agency. I have told someone to contact Jennifer. She goes above and beyond for her clients and her aides. We will be going away and she said she would find us an aide where will be. She said COMFORCARE is all over the country. Excellent service from an excellent company with excellent employees. Thank you. You have made a very difficult time in our lives tolerable because of you, Jennifer and Anita!"

"November 5, 2024 by R.W."

"My aide is the best, she is very helpful and does an excellent job at what she does. I couldn't ask for anyone better."